REFUND POLICY

hank you for purchasing from Stitch Calm. We are committed to providing you with high-quality products and excellent service. However, we understand that sometimes things don’t go as planned. For this reason, we have a clear and straightforward refund policy to help you manage any issues with your purchases.

1. Refund Eligibility

You can request a refund within 30 days of purchase for the following reasons:

  • The product received is defective or damaged.
  • The product does not match the description provided on our site.
  • You are not satisfied with the purchased product.

Note: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Customized or special-order items are not eligible for a refund unless there are defects or errors on our part.

2. Refund Procedure

To request a refund, follow these steps:

  1. Contact our customer service via the contact form on our website, providing your order number and the reason for the refund request.
  2. Our team will review your request and provide further instructions.
  3. If the refund is approved, you will receive a confirmation email and instructions for returning the product, if necessary.

3. Product Returns

  • If you are asked to return the product, ensure it is properly packed to avoid damage during shipping. Return shipping costs will be borne by the customer unless the product is defective or incorrect.
  • Once the returned product is received and inspected, we will inform you of the approval or denial of the refund.

4. Refund Processing Times

  • If the refund is approved, it will be processed within 7-10 business days. The refund will be issued using the same payment method you used for the purchase. Depending on the payment method, it may take a few days to see the refund on your account.

5. Exceptions and Special Conditions

  • Sale items or products purchased with a discount voucher may not be eligible for a full refund.
  • We do not accept returns or provide refunds for digital products, gift cards, or personal hygiene products unless they are defective.

6. Contact Us

  • If you have any questions or need assistance with your refund request, please do not hesitate to contact us. Our team is here to help.