SHIPPING POLICY

Thank you for choosing Stitch Calm for your purchases! We strive to ensure that your order arrives safely and promptly. Below you will find all the information related to our shipping policy.

1. Order Processing Times

  • All orders are processed within 1-3 business days after receiving payment confirmation.
  • Orders placed during weekends or holidays will be processed on the next business day.
  • Note: During peak periods, such as holidays, slight delays in order processing may occur.

2. Shipping Options and Costs

We offer several shipping options to meet your needs:

  • Standard Shipping: 4-8 business days - Cost: FREE
    • Note: Delivery times are approximate and may vary depending on location.

3. Shipping Destinations

  • Italy: We ship throughout Italy, including the islands.
  • International: We currently do not offer international shipping.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment on the courier’s website.

5. Shipping Issues

  • If you experience any issues with your shipment, such as delays or missing packages, please contact us via the contact form on our website. We will do our best to resolve the issue as quickly as possible.

6. Incorrect Shipping Addresses

  • It is the customer’s responsibility to provide a correct and complete shipping address. In case of an address error:
    • If the package has not yet been shipped, please contact us immediately via the contact form on our website to correct the address.
    • If the package has already been shipped, we cannot guarantee address correction, and the customer will be responsible for any additional costs.

7. Refused or Undeliverable Shipments

  • If a package is refused or undeliverable due to the recipient's absence and is returned to our warehouse:
    • You may request a reshipment at your expense.
    • Alternatively, we can proceed with a partial refund, subtracting the original shipping costs and any return fees.

8. Damaged Items During Transit

  • If you receive a damaged package, please contact us immediately via the contact form on our website. Retain all packaging and document the damage with photographs, which will help us handle the claim with the courier.

9. Contact Us

  • For any questions or assistance, you can reach us via the contact form available on our website. We are here to help!